Q: Can I modify or cancel my order? 

A: If your order hasn't shipped, please email info@kooyounghoe.com. We are happy to modify your order as long as it hasn't shipped. In your email, please include your order number and the modification you would like to make. If your order has already shipped, we are unable to modify it.

Q: How do I know which size is right for me?

A: Please refer to the individual item's sizing chart. 

Q: What kind of payment methods do you accept?

A: We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Meta Pay, Shop Pay, and Diners Club. 



Q: How do I check on the status of my order?

A: When you place your order, you will receive an email confirmation. Additionally, you will receive another email when your order has been shipped. 

Q: When will my order ship?

A: Our goal is to ship your order as quickly as possible. Depending on the time of day you place your order, it may take up to 2 business days to assemble, package, and ship your order.

Q: How do I track my package after it has been shipped?

A: Once your package is shipped, you will receive an email with a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. 

Q: How is sales tax calculated on my order?

A: Sales tax is automatically calculated by our system to match local and federally required taxes.

Q: What do I do if I think my package was lost or stolen?

A: We are not responsible for lost or stolen packages. If you believe that your package was lost or stolen, please file a claim with the carrier. 


NOTE: We follow the shipping information entered by the customer after they placed an order. We are not held responsible for any order that is returned to the warehouse due to an incorrect address.



Q: Do you accept returns or exchanges? 

A: Unfortunately, we do not offer returns or exchanges due to sanitary reasons. There is no way for us to prove that a customer has not worn a product that is being returned or exchanged. Because of this and the obvious sanitary issues it can present, we side with customer safety over offering this service.



Q: What if an item is sold out?

A: Some items will be restocked while other items will be replaced. 

Q: How do I wash my item?

A: For specific care instructions, please refer to the tag inside your garment.


Need more help? Email us: info@kooyounghoe.com